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Customer Support: 9894557382English
English
Support Policy Page
1. Purpose
We at The Souled Shop are committed to offering you excellent support so your shopping experience is smooth, joyful, and stress-free. Whether you have questions about ordering, product details, or tracking, we’re here to help.
2. Support Channels & Availablility
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Email: support@thesouledshop.in — responses are within 24-48 hours on business days.
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Phone / WhatsApp: +91-98945 57382 — available from 9:00 AM to 6:00 PM IST, Monday to Saturday.
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Social Media: Instagram / Facebook DMs — we try to respond within one working day.
3. What We Can Help With
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Order placement and modification.
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Product information (materials, sizing, care, etc.).
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Order tracking.
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Resolving issues: missing items, damaged goods, incorrect shipments.
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Returns, exchanges, and refunds (see Return Policy).
4. What We Cannot Do
Change orders after dispatch.
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Refund or replace items beyond the allowed return period.
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Honor requests that violate our policies (e.g. reuse of return shipping labels after expiry).
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Provide replacements or compensation for misuse, alteration by customer, or natural wear & tear beyond what we represent in product descriptions.
5. Response Time & Escalation
Acknowledge all support requests within 24 hours during business days.
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Print acknowledgement message (automatic) + more detailed follow up after review.
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If your issue is complex, we might take up to 3-5 business days to resolve. We’ll keep you updated at each stage.
6. Customer Responsibilities
Provide accurate order details: order number, name, address, email.
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If claiming damage or defect: send clear photographs and/or videos.
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Keep original packaging (if required for returns or exchanges).
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For returns: package items securely, in their original condition, unused (unless defective/damaged).
7. Privacy & Data Protection
Any information you share with us while seeking support is kept safe, used only to respond to your request, and not shared with unauthorised third parties. We comply with laws regarding data protection applicable in India.
8. Amendments
We may update this Support Policy occasionally. We’ll post the latest version on this page with the date of last revision. You are encouraged to review it periodically.
The Canverra Clothing is your go-to destination for trendy apparel, quirky merchandise, and everyday essentials that speak your vibe. We design products with soul — blending comfort, creativity, and style to give you something more than just clothing.
From graphic tees and casual wear to funky accessories and lifestyle must-haves, every product is crafted to reflect your personality. At canverra, it’s not just shopping — it’s about being part of a community that celebrates fun, freedom, and self-expression.
